• When on park please respect and adhere to our social distancing and hygiene procedures

• We’d like to ask all our owners and guests to please not travel if you or a member of your household are feeling unwell or are displaying any of the Coronavirus symptoms or have been asked to self isolate or quarantine.

• If you or any of your party develops symptoms or suspect they may have Coronavirus whilst staying in your holiday home on park, please let your park team know. We  kindly ask you to return to your primary residence as soon as safe to do so in line with the Government guidelines.

• While on park please continue to follow Government guidance, maintain social distance at all times and good personal hygiene. There will be additional signage placed around the park as a reminder.

• In instances where this may not be possible, we’ll be adding additional shielding measure and/or PPE to maintain safe interaction including safety screen being fitted to our service and reception counters
• Where possible, we’ll provide visible markers to help you adhere to social distancing guidelines when using any of our facilities on park
• When you are in your holiday home accommodation we ask you to comply with the guidelines about the number and groups of people you can mix with
• When you are out and about on park please follow government guidelines about social distancing and maximum group sizes
• Adhere to all current Welsh government social distancing guidelines

Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.

• Frequent deep cleaning and disinfecting of high footfall areas, communal areas and surfaces
• Providing PPE for our team members
• Introduction of hand washing and sanitisation stations in public areas and near entrances and exits where possible
• There will be a particular focus on cleaning high touch areas (including tabletops, counters, door handles, bathroom fittings).

• No hot water/heating
• No electricity
• Water leaks
• Unable to unlock/lock the holiday home door
• Gas test
• Electrical test

Should you require any assistance on the above, please contact the park directly.

All other maintenance related jobs, including warranty and after sales, will be scheduled in with the works completed when the caravan is unoccupied.

Returning to your holiday home

When you return to your holiday home, we recommend that you open all windows to make sure your holiday home is well ventilated, (weather dependent). You may find your stopcock turned off. Simply turn it back on and you’ll have running water again. When you have standing water there is a risk bacteria may build up. We highly recommend that you remove your shower head to thoroughly de-scale and disinfect. Turn your water heater up to the highest setting and carefully allow this hot water to run through the shower hose and run all taps both cold and hot and allow them to run for a minimum of 2 mins. Don’t forget to return the setting of the water temperature to its normal place.

If you have a dishwasher or washing machine run it through a full cycle prior to using it. We would also recommend that you close your toilet lids and flush all toilets twice to remove any water that may have been standing.

Fridge & freezer contents

Check dates on any items in you fridge or freezer.

Deliveries to park

Only essential deliveries, including food shopping deliveries, are permitted during this time.

We want to extend our heartfelt thanks to all of you for your support and cooperation and for helping us to keep the park a safe place to be over the coming weeks and months. If anything changes in relation to the situation then we will adapt and change as is deemed necessary.

We look forward to welcoming you back and helping you to create many more wonderful holiday memories.